The Management Policy adopted by Sofelec defines the commitments, principles and core values ​​that underlie the Management System, with the objective of its strategic and sustained development.
Thus, Sofelec management is committed to guiding its activities responsibly, according to the following:

Customer Appreciation

Promote customer loyalty by providing competitive services and products that continually meet and exceed their requirements, needs and expectations.
Systematically tailor supply to customer requirements by directing its activity towards “customer service innovation”.

Resource Appreciation

Ensure the qualification of its employees for the performance of their duties, aiming at the reinforcement of competences and their awareness levels.
To value and hold employees accountable, considering them as key elements of the company’s success, encouraging them to participate, analyze and take critical, creative and constructive actions aimed at the continuous improvement of the Management System.
Promote employee involvement in the company’s objectives and growth strategies.

Appreciation of the Management System and Continuous Improvement

Ensure continuous improvement in the performance of the Management System and in its processes, products, services and internal operations.
Ensure compliance with the requirements of the ISO 9001 standard, legislation, applicable regulations as well as customer requirements.
Ensure the development, maintenance and continuous improvement of the effectiveness of its Management System.
Promote and disseminate the Management Policy, so that in this way the Management System constitutes a key tool in the sustained growth of the company, through the achievement of the established objectives and the goals defined annually.

During the Annual Review of the Management System, this Management Policy will be analyzed and, if necessary, adjusted to the defined objectives, in order to achieve them.

August 1, 2019